Answered By: Amy Killebrew
Last Updated: Jan 09, 2020     Views: 29

It is always a good idea to contact a librarian if you are having trouble accessing the library's online resources including databases. The best way to reach a library is through chat (green button on the library website) or email. 

When contacting a librarian, be sure to include the following information to help us expedite the troubleshooting process: 

  • What resource are you trying to log in to? Provide the database name or a link to the page/resource. 
  • Are you on or off campus?
  • Are you a student who is currently enrolled at Columbia College? Are you a new student? Are you faculty or staff? 
  • Did you receive an error message? What does it say? If possible include an image of the page.
  • Include your name and MyColumbia/OASIS number in your message. 

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